FREQUENTLY ASKED QUESTIONS
Some common questions we get asked:
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Shipping times vary by region.
Canadian orders typically arrive in 5-7 business days (standard) or 2-3 business days (express).
U.S. orders take 7-10 business days (standard) or 3-5 business days (express).
International shipping times range from 10-25 business days depending on your location. Please see our Shipping Policy for complete details.
Do you ship Internationally?
Yes! We ship worldwide to most countries. International customers should note that duties and taxes may apply depending on your destination. For some countries, these are paid at checkout (DDP), while for others they'll be collected upon delivery (DDU).
However, in terms of collab items, shipping may be limited to certain regions. This will be disclosed when necessary!
Will my order arrive in one package?
To ensure faster and more efficient delivery, some orders may be fulfilled from different locations. If your order contains multiple items, they may arrive in separate packages with a time difference of up to 10 business days.
But don't worry, you'll receive tracking information for each shipment!
What is a preorder?
A preorder allows you to reserve an item before it's officially released or restocked. When you place a preorder, you secure your item at the current price, and it will ship once production is complete. Each preorder product page includes specific timeline information about when you can expect your order to ship.
Can I cancel or modify my order?
With in-stock items, we process orders quickly to get them to you as fast as possible. If you need to cancel or modify your order, please contact us immediately. If your order hasn't been processed yet, we'll do our best to accommodate your request. Once an order has shipped, we cannot make changes.
However with preorders, you have until the last day of the preorder period to make any changes to your order. Any changes to your address should be notified to us as soon as you find out.
We will not be liable for any orders sent to an address you no longer use if we weren't notified in time.
Can I track my order?
Absolutely! Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to monitor your package's journey in real-time through the carrier's website.
Return policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 10 days of delivery to discuss return or exchange options. Items must be unworn, unwashed, and in original condition with tags attached.
Will I have to pay duties or customs fees?
For Canadian orders: all applicable taxes are included at checkout.
For international orders: it depends on your country.
Some destinations have duties and taxes calculated at checkout (DDP - Delivered Duty Paid), while most international destinations require you to pay duties and customs fees upon delivery (DDU - Delivered Duty Unpaid). We recommend checking with your local customs office for estimated charges.
(Please Note: Shipments from our international fulfillment facilities may be subject to additional customs duties and taxes that are not included in the base shipping costs. These fees are determined by your country's customs office based on the item type and declared value. We have no control over these charges, and the customer is responsible for payment of any customs fees assessed by their local authorities.)
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, and other secure payment methods available at checkout. All transactions are encrypted and secure.
How do I care for my apparel?
To keep your items looking their best, we recommend:
- Washing in cold water
- Turning garments inside out
- Air drying when possible.
- Avoid using bleach or harsh detergents.
When applicable, check the care label on your specific item for detailed instructions.
How can I contact customer support?
We're here to help! You can reach us through our Contact page or email us directly. We typically respond within 1-3 business days.